Phone and Remote Support

Get direct access to a certified technician who will guide you step-by-step through setup, configuration, and repairs. Our phone support includes remote assistance via secure screen sharing when needed, and we also provide helpful instructional videos for part replacements and troubleshooting.

On-Site Support

Our on-site tech support provides hands-on diagnostics, repairs, and part replacements—perfect for mechanical issues or businesses needing fast, physical service. Available across 48 U.S. states (excluding Hawaii and Alaska), we bring professional support directly to your location.

WHAT WE HELP WITH

Printer/scanner installation & setup

Wireless and network configuration

Firmware & driver updates

Error code resolution & print quality issues

Replacing fusers, rollers, ink/toner, and other parts

Clearing paper jams or scanner feed problems

Windows & Mac compatibility support

TECH SUPPORT REVIEWS

Michele Litzky | Google Review

"..... I could not have been treated more kindly or respectfully. I was walked through every step along the way with an easy to understand explanation. And now I'm printing again. ......."

Winston Hawkins | Google Review

"I've always had good service and reliability with DN. Good customer service and excellent satisfaction ......"

Andy Schlessinger | Google Review

"...... The techs at DNPS worried out a solution with skill, patience, inventiveness, communications and a knack for bringing a non-tech along easily and with graciousness. They’re the GOAT of tech help!"

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